PowerHouse Consulting

Founded by industry visionary Kathleen Peterson in 1987, PowerHouse Consulting is an internationally recognized professional consulting firm specializing in all aspects of Call Centers and Telecommunications. Our offerings include Strategic Planning, Call Center Assessments and Solutions, Telecommunications Assessments, IT Assessments, Workforce Optimization, Outsourcing Management, Custom Learning Programs, and Procurement Management. PowerHouse works with top management across Fortune 500 companies to develop plans that align operational practices with corporate vision. We bring quick, practical, and cost-effective results. PowerHouse consultants combine business savvy and technical acumen to provide the very best in strategic planning, assessment, and operational improvement services. Our intention with each consulting engagement is to help clients achieve their most important business goal - protecting the customer experience. CEOP (Customer Experience Optimization Program™), the newest PowerHouse offerin