Mark Castelo Consulting

Our firm helps organizations transform customer experience to reach their fullest potential. We enable the success of our clients by configuring tech, creating internal and customer facing tools and deploying training for modern, respect-based, Sales and Customer Success teams... 1.) Market Research: Helping client's understand their ideal target client, their Customer Lifecycle, establish baseline KPIs, realistic target metric goals, and analyzing their gaps in telling their story. 2.) Project Management: Developing sales and customer touch point blueprints; overseeing content and asset creation for marketing, sales and customer success; working cross-functionally with a client's internal team and managing agency and freelance contributors to Marketing, Sales and Customer Success. 3.) Implementing Sales & Customer Experience Technology: Configuring efficient and lean Tech Stacks - Marketing Automation platform, Sales CRM, Operations and Productivity technologies to support Inbound Sales; creating streamlined