The Reputation Lab

The Reputation Lab is a boutique hospitality consulting agency specialized in reputation enhancement, social media strategy, staff training, project management and marketing. With over 70 years of combined experience, our core team members represent a collection of former hospitality professionals who have served in the operational, sales and marketing disciplines within hotels, resorts and restaurants. At The Reputation Lab our focus is on elevating the online reputation for our clients, both proactively and reactively. We partner with your team to set a goal, and we develop and deploy strategies aimed at achieving that goal, including day-to-day leadership management and action-plan execution. Enhancing your reputation starts with a self-reflection. Is the right level of service being offered to guests? Is your team empowered to do what it takes to exceed the guests’ expectations? If this is an opportunity, perhaps your business would benefit from one of our Training Workshops, focusing on how a hospitality