Customer Focused Strategies

Customer Focused Strategies (CFS) is an award-winning management consultancy firm, specializing in Strategic Analysis, Strategic Marketing, Go-to-Market Planning and Customer Experience Management. Our expertise in a number of industries allows us to lead long-time clients in diverse businesses including Telecom, Technology, Utilities, Media, Healthcare and Transportation. CFS's team of collaborative industry veterans deliver successful results by bringing "the voice of the customer"​ to every partnership and project. Strategic Analysis ♦ Market & Competitive Assessments ♦ Primary Market Research ♦ Emerging & Disruptive Trends ♦ Strategic Implications Marketing Strategy ♦ Adjacent & New Business Assessment ♦ Market Segmentation ♦ New Product Development ♦ Product Positioning Go-To-Market Planning ♦ Product Marketing ♦ Distribution & Sales Channel Optimization ♦ Tactical & Digital Marketing ♦ Sales Training Customer Experience ♦ Customer Service Strategy ♦ User Experience Optimization ♦ Customer Journey Mappin