New World Loyalty

Loyalty programs can be truly transformational. A good program can deliver massive strategic, functional and financial benefits to a business and there are many examples of success. However, for every Loyalty success story there are many failures delivering very little customer benefit, increased cost and no ROI. In fact, 9 out of 10 loyalty programs fail to deliver expected benefits... New World Loyalty’s mission is to make sure our Clients are the 1 in 10 that really succeed. A unique combination of skills and expertise are required to fully understand the ecology, interdependencies and impact of a loyalty program. Founded by Phil Gunter, renowned Loyalty Expert, and now led by Andrew Mason, New World Loyalty’s exceptional capability in these areas enables them to create and assess the impact of innovative loyalty options and provide sound strategic advice. Whether you are considering your loyalty strategy or have a fully functioning program that you need to get more from, New World Loyalty can help you get