mobile messaging solutions

Mobile Messaging Solutions, Inc (MMS) provides messaging services and infrastructure to contact centers worldwide. Our SMS messaging services debuted in 2015 and remain the messaging service of choice for cloud-based contact centers. Thousands of customer service agents communicate using our services every day. Call center messaging (chat, notifications, interactive text) In cooperation with major contact center vendors, mobile messaging solutions created a seamless messaging integration with the customer service desktop. Since 2015, customer service agents have been using our SMS channels to communicate with customers worldwide. Seamless integration allows agents to handle SMS/MMS messaging communications in the same workflow as voice and other channels. Unified messaging (WhatsApp, Facebook Messenger, Twitter DM, LINE, etc.) It’s not just about SMS text. Mobile messaging solutions employs a unified messaging platform that integrates all messaging channels into one common service API. This allows agents to c